At Pugs and Pigs we try to offer you the best shipping options, no matter where you order from.
Transportation costs are calculated directly by Canada Post on our website. The price calculated is therefore the exact price according to the destination, weight and dimensions of your parcel. When checking out, you will be presented with various transportation options ranging from regular mail to express services. Please pick whichever suits you best.
And please remember that we are a small two people operation and that, while doing our best to fulfill all orders as quickly as we can, there might be processing delays from time to time (according to order volumes and personal availability). Nonetheless, we always try to ship parcels within 2 business days after purchase.
Shipping times vary according to shipping options, of course. Again, please select whichever option suits you best at check-out.
COVID – although the situation is currently stabilizing mostly everywhere, there are still important restrictions and shipping complications due to the COVID pandemic. Some countries we unfortunately cannot ship to (the Canada Post app in charge of your shipping options at check-out won’t let you ship to those destinations – and they have the unfortunate tendency to change on a daily basis). For other destinations, important delays are to be expected.
As general guidelines though, expect these:
International delivery: usually takes about 4 to 12 weeks by surface, and 6 to 12 business days by air.
Domestic orders: After processing and leaving the warehouse, items usually take between 7 and 9 business days to arrive at their destination (but can take longer from time to time).
INTERNATIONAL DELIVERIES, DUTIES AND FEES
Upon your package arrival to its destination country, it may be held for customs inspection. While we make every effort to quickly dispatch our products, we are not responsible for packages that are delayed due to local postal delays. Please check with your country’s postal authority / import authority before ordering to better understand your specific importation guidelines. After your package clears customs and is released for delivery you may be subject to duties, taxes, and broker fees. These fees vary by country. We are not responsible for these fees.